Terms and Conditions

On this page

1. Acceptance of Terms
2. Client Acknowledgment
3. Scope of Agreement
4. Contract Requirements
5. Responsibility for Personal Property
6. Subcontractor Use
7. Change Orders
8. Payment Terms and Fees
9. Property Lien for Unpaid Balances
10. Cancellation Policy
11. Work Environment Requirements
12. Customer Responsibilities
13. Third-Party Warranties
14. Scope of Work
15. Environmental Compliance
16. Building Codes and Permits
17. Line Set Responsibility
18. Risk of Loss
19. Ownership of Equipment
20. Loss of Utilities
21. Job Site Facilities
22. Emergency Services
23. Carbon Monoxide Testing and Safety
24. Red Tag Procedure and Unsafe-Equipment Notification
25. Photography, Video Recording & Optional Publicity Permission
26. Warranty Terms
27. Referral Program
28. Customer Feedback and Complaints
29. Data Privacy and Security
30. Dispute Resolution
31. General Provisions
32. Ward Comfort Care Membership
33. Financing Options
34. Right to Cancel
35. Client Acknowledgment

Acceptance of Terms

By accepting a bid, estimate, or hiring Ward Heating And Air LLC, the client acknowledges and agrees to be bound by these Terms and Conditions. All home improvement contracts, as defined by the Pennsylvania Home Improvement Consumer Protection Act (HICPA), must be in writing and comply with 73 P.S. § 517.7. A written contract will be provided to the client, including all required disclosures, before work begins. All contracts will be signed by both the Customer and an authorized representative of Ward Heating And Air LLC before work commences, as required by 73 P.S. § 517.7.

Client Acknowledgment

By engaging Ward Heating And Air LLC’s services, clients acknowledge that they have read, understood, and agreed to these Terms and Conditions, including the release of liability, as outlined herein.

Scope of Agreement

These Terms and Conditions govern all product sales and services provided by Ward Heating And Air LLC (“Ward Heating And Air LLC”). Any additional or different terms proposed by the client (“Customer”) are rejected unless expressly agreed to in writing by Ward Heating And Air LLC. If any provision of these Terms and Conditions is deemed unenforceable by a court or arbitrator under Pennsylvania law, the remaining provisions shall remain in full effect. By accepting delivery of products or engaging Ward Heating And Air LLC to provide services, Customer agrees to these Terms and Conditions unless a separate written agreement, signed by both parties, governs. These Terms and Conditions are subject to change without prior notice, except that the Terms and Conditions in effect at the time Customer signs the contract or work order will govern unless otherwise agreed in writing.

Contract Requirements

All home improvement contracts will be in writing, legible, and signed by both the Customer and an authorized representative of Ward Heating And Air LLC before work commences. Contracts will include: (a) the full name (Ward Heating And Air LLC), address (3594 Old Butler Rd, New Castle, PA 16101), and phone number (412-629-3391) of Ward Heating And Air LLC; (b) Ward Heating And Air LLC’s HICPA registration number (#PA184619); (c) the date of signing; (d) a detailed description of the work and principal materials; (e) the total sales price or time-and-materials breakdown; (f) approximate start and completion dates; and (g) details of Ward Heating And Air LLC’s liability insurance, including coverage amount and insurer name, as required by 73 P.S. § 517.7(a).

Responsibility for Personal Property

Ward Heating And Air LLC is not responsible for damage to Customer’s personal property left in or near the project area, provided such damage is not caused by Ward Heating And Air LLC’s negligence.

Subcontractor Use

Ward Heating And Air LLC may engage licensed and insured subcontractors to perform specific services. Subcontractors are held to the same quality and safety standards as our employees. Ward Heating And Air LLC remains responsible for the overall performance of the contract, but is not liable for subcontractor actions beyond the scope of their assigned tasks, except in cases of gross negligence.

Change Orders

Any modifications to the agreed scope of work, including additional services or materials, must be documented in a written change order signed by both parties. Ward Heating And Air LLC will provide an updated cost estimate and timeline for the change. Work on the modified scope will not commence until the change order is approved by the Customer.

Payment Terms and Fees

Payment methods and credit-card surcharge

Ward Heating And Air LLC accepts cash, checks, credit and debit cards, ACH transfers, and PayPal. A 3% surcharge applies to eligible credit-card payments, whether tapped, inserted, swiped, or entered manually. The surcharge will be reduced when necessary to comply with applicable law, card-network rules, or the permitted cost-of-acceptance limit. No surcharge applies to debit or prepaid cards, even when processed as credit. Any surcharge is disclosed before payment and separately identified on the receipt. A different payment method without a credit-card surcharge is available.

Returned checks

A $35 returned-check service charge may apply only where disclosed before the check is accepted and permitted by applicable law. The charge will not automatically increase or be applied repeatedly to the same returned check. This provision does not authorize a fee prohibited by law.

Authorization and payment due date

Ward Heating And Air LLC will obtain authorization for the agreed payment amount and any disclosed, applicable fees before processing payment. Recurring payments require separate authorization. Payment is due upon completion unless the written contract specifies otherwise. An itemized invoice will identify the charges for services, materials, and applicable fees.

Unpaid balances and disputes

Customers should promptly contact Ward Heating And Air LLC about billing questions or disputed charges. Ward Heating And Air LLC may pursue available civil remedies for amounts lawfully due, subject to applicable notice and procedural requirements. These Terms do not automatically make the customer responsible for Ward Heating And Air LLC’s attorney fees, collection expenses, or court costs. Any such award must have an independent legal basis and be made by a court or other authorized decision-maker. Payment-dispute and other statutory rights remain unaffected.

These Terms do not impose an automatic monthly late-payment penalty. Any proposed late charge must have a lawful basis and be separately disclosed and agreed in writing before it applies.

Changes to fees

New fees do not apply retroactively. Changes require disclosure and any agreement or authorization required by the applicable contract and law; continued use alone does not authorize a new charge.

Deposits

Deposits for home improvement contracts will not exceed one-third of the contract price, plus the cost of special-order materials, unless the Customer agrees in writing to a higher amount, as permitted by 73 P.S. § 517.7(c). All deposits will be specified in the contract.

Property Lien for Unpaid Balances

Where a claim qualifies under Pennsylvania’s Mechanics’ Lien Law, Ward Heating And Air LLC may pursue that remedy subject to all applicable notice, filing, and procedural requirements. Not every service or unpaid invoice qualifies for a lien. These Terms do not create an automatic award of lien-enforcement costs or attorney fees. Any award must have an independent legal basis and be made by a court or other authorized decision-maker.

Cancellation Policy

Applicable statutory cancellation and refund rights take priority over these Terms and any membership restrictions. For Ward Comfort Care Membership, requests to stop renewal and obligations during the current term are described in the membership section, subject to those statutory rights. For other services, cancellation charges outside an applicable statutory cancellation period must be disclosed in the signed service agreement and permitted by law. No membership cancellation provision retroactively changes an existing signed agreement.

Work Environment Requirements

A safe work environment is required for work to commence. If dangerous animals are present, as determined by Ward Heating And Air LLC, they must be secured or confined to ensure the safety of Ward Heating And Air LLC’s employees. Customer is responsible for controlling pets or animals during service visits. Failure to comply may result in Ward Heating And Air LLC refusing to commence or continue work until the environment is deemed safe, and Customer may be liable for any property damage or injuries sustained by Ward Heating And Air LLC or its employees caused by unsecured animals, to the extent permitted by Pennsylvania law.

Hostile conduct and unsafe conditions

Ward Heating And Air LLC may immediately stop or suspend service and leave the premises at any time if the work environment becomes hostile, threatening, or unsafe, including abusive language directed at Ward Heating And Air LLC personnel, harassment, intimidation, threats, or any condition presenting a danger to people or property. Work may resume only after the concern has been addressed and safe, respectful working conditions can be maintained. When safe to do so, Ward Heating And Air LLC will explain the reason for stopping and any conditions needed to resume service. Personnel are not required to remain in a dangerous situation. Good-faith questions, complaints, or disagreements alone are not abusive conduct. Any decision to end the contract, and any payment or refund due, remains subject to the agreement and applicable law; stopping work does not create an automatic penalty or forfeiture of customer payments.

Clear access and work-area boundaries

The customer must provide and maintain a clear, open, and unobstructed path to the equipment and all areas where work will be performed, including access needed to carry tools, materials, and equipment. Personal belongings and other obstructions must be moved before the scheduled visit, with sufficient space available to perform the agreed work safely.

Customers must keep children, pets, visitors, and other occupants out of the designated work area while work is underway or personnel are present. Only Ward Heating And Air LLC employees and personnel authorized by Ward Heating And Air LLC to perform the work may enter the work area, except for emergency responders when necessary. Customers should speak with the technician from outside the work area and wait until the area is released for a walkthrough or normal use.

Tools and materials left between visits

When tools, equipment, or materials are left on site for continuing work, customers and other occupants must not touch, use, move, disconnect, or tamper with them. Keep children and pets away, and do not remove barriers or warning notices. Contact Ward Heating And Air LLC if an item needs to be moved or creates a concern. Ward Heating And Air LLC remains responsible for taking reasonable steps to secure its tools and leave the work area reasonably safe between visits; these requirements do not waive responsibility for negligent work.

Permanent discontinuation and future service

When hostile, abusive, threatening, or dangerous conduct makes continued service inappropriate, Ward Heating And Air LLC may permanently discontinue the work and decline future service, subject to applicable law and existing contractual obligations. Ward Heating And Air LLC may place an internal do-not-service designation on the customer account or service address to document that decision. Such decisions will be based on documented conduct or safety concerns, not merely on a good-faith complaint, payment dispute, honest review, or exercise of a legal right. Where safe and practicable, Ward Heating And Air LLC will notify the customer of the decision and provide an accounting of completed work, amounts properly due, and any refund required by the contract or law. Discontinuation does not automatically forfeit prepaid amounts or eliminate applicable warranty or other legal obligations.

Right to refuse or discontinue service

Ward Heating And Air LLC reserves the right to decline a service request or, where permitted by the contract and applicable law, suspend or discontinue service at any stage, before dispatch or while personnel are on or off site, for lawful, nondiscriminatory reasons. Advance notice will be provided when reasonably practicable; service may be stopped without advance notice when immediate action is necessary for safety or otherwise permitted by applicable law and the contract. Any notice required by law or the contract will still be provided. This provision does not authorize abandonment of contractual duties, unlawful discrimination, retaliation for exercising protected rights, automatic forfeiture of customer payments, or avoidance of applicable refund or warranty obligations.

Customer Responsibilities

Customers must disclose any known issues with HVAC systems, electrical systems, or property conditions that may affect the safety or performance of Ward Heating And Air LLC’s work. Failure to disclose such conditions may result in Ward Heating And Air LLC refusing to commence or continue work, and Customer shall remain liable for any costs incurred by Ward Heating And Air LLC up to that point.

Third-Party Warranties

Ward Heating And Air LLC does not honor coupons, deals, or specials for customers under third-party warranty coverage (e.g., home warranties not issued by Ward Heating And Air LLC). Such customers shall pay the full price upon completion of work. Ward Heating And Air LLC is not responsible for third-party warranties unless under a specific contract to honor a labor warranty for up to 90 days.

Scope of Work

Ward Heating And Air LLC is not responsible for painting, patchwork, or repairs required after modification/installation unless agreed in writing in the contract. Ward Heating And Air LLC is not liable for claims, damages, or costs related to mold or hazardous materials, which are excluded from Ward Heating And Air LLC’s scope of work. Ward Heating And Air LLC may stop work until such materials are removed by a qualified professional.

Environmental Compliance

Ward Heating And Air LLC complies with all applicable environmental regulations, including EPA requirements under the Clean Air Act for the handling, recovery, and disposal of refrigerants. All technicians are certified as required by law to perform refrigerant-related work.

Building Codes and Permits

Ward Heating And Air LLC will perform all work in compliance with applicable federal, state, and local building codes and obtain necessary permits unless otherwise agreed in writing. Customer is responsible for any additional costs arising from pre-existing code violations or modifications required to meet code standards, as disclosed in the contract or change order.

Line Set Responsibility

Ward Heating And Air LLC is not responsible for issues with existing line sets that prevent achieving a 500-micron vacuum. If Ward Heating And Air LLC recommends replacing the line set and Customer declines, Ward Heating And Air LLC’s limited warranty is voided.

Risk of Loss

Risk of loss passes to Customer upon delivery of materials and equipment to Customer’s property. Ward Heating And Air LLC is not responsible for loss due to fire, theft, vandalism, acts of God, or malicious mischief after delivery. Customer shall maintain insurance to cover such losses.

Ownership of Equipment

Equipment and supplies provided by Ward Heating And Air LLC remain Ward Heating And Air LLC’s property until full payment is received. In the event of non-payment, Ward Heating And Air LLC may remove equipment, and Customer forfeits any deposit. Ward Heating And Air LLC is not liable for damages resulting from such removal, except in cases of gross negligence.

Loss of Utilities

Ward Heating And Air LLC is not liable for damages resulting from the loss of electric power or gas during the job when utilities are turned off for safety.

Job Site Facilities

Ward Heating And Air LLC and its employees shall be provided access to a bathroom during the job unless otherwise agreed in writing.

Emergency Services

If a carbon monoxide alarm sounds, a gas leak is suspected, or anyone may be experiencing carbon monoxide exposure, leave the building immediately and get everyone into fresh air. Call 911 and, when applicable, the gas utility from outside. Do not wait for Ward Heating And Air LLC to respond, attempt repairs, or re-enter until emergency responders say it is safe.

For urgent HVAC problems without an immediate life-safety emergency, call Ward Heating And Air LLC at 412-629-3391. Dispatch depends on technician availability; no specific response time is promised. Emergency charges apply to weekend, holiday, and after-hours dispatches and are explained and approved beforehand. Emergency fees may be requested before dispatch.

An emergency visit does not guarantee that every issue can be resolved during that visit. Parts availability or additional work may require a return visit. Any additional charge to open a supply house outside its normal hours requires your approval beforehand. Payment is due as stated in the approved service agreement.

Carbon Monoxide Testing and Safety

What a service check can tell you

When carbon monoxide testing is included in the authorized service, findings reflect the readings at the locations tested, at that time, and under the operating conditions observed. The service record should identify the checks performed and relevant readings or limitations. A home-air CO check, a heat-exchanger inspection, and a combustion analysis are different procedures; only the procedures actually performed are included in the findings.

Any CO testing performed by Ward Heating And Air LLC reflects only the locations, conditions, and readings at the time of testing. It is not a certification that the entire home or equipment is safe, does not rule out every hidden or intermittent source, and does not guarantee a CO-free home in the future. An alarm that has not sounded does not establish that CO is absent. Testing instruments must be used and maintained according to their manufacturer’s instructions.

Alarms and equipment operation

Ward Heating And Air LLC strongly recommends properly installed and maintained carbon monoxide (CO) alarms in the home. Use battery-operated alarms or alarms with battery backup near each sleeping area, following manufacturer instructions and applicable local requirements. Service testing does not replace CO alarms. Follow the alarm manufacturer’s placement, testing, battery, and replacement instructions. Alarm installation is included only when expressly agreed in the scope of work.

Do not operate equipment that has been shut down or tagged for an unsafe condition. The condition must be evaluated and corrected, and the equipment cleared for operation by a qualified professional as applicable. This section does not waive responsibility for negligent work or any rights protected by law.

If CO is suspected

If carbon monoxide poisoning is suspected, leave the building immediately for fresh air, contact emergency services by calling 911 from outside, and seek medical assistance immediately. Also leave and call 911 if a CO alarm sounds, even if no one has symptoms. Do not wait for Ward Heating And Air LLC, an HVAC appointment, or additional testing. Do not re-enter until emergency responders permit it. CO is colorless and odorless. Symptoms can include headache, dizziness, weakness, nausea, chest pain, or confusion; seek urgent medical attention for suspected exposure.

Red Tag Procedure and Unsafe-Equipment Notification

Unsafe conditions may include suspected carbon monoxide (CO) production or entry into occupied areas, blocked or disconnected flue venting, damaged or improperly installed venting, and combustion gases spilling or backdrafting into the home. If an unsafe condition is identified, Ward Heating And Air LLC will explain and document the findings and may stop work, tag equipment, and take protective action within its lawful authority and when safe to do so. Equipment identified as unsafe must not be operated until the condition is corrected and operation is cleared by an appropriately qualified professional and, where required, the utility or authority having jurisdiction.

Customer acknowledgment

The customer or authorized property representative will be asked to sign an acknowledgment confirming receipt of the unsafe-equipment notice and instructions. This acknowledgment is a record of notice, not a release of liability, a waiver of consumer rights, or permission to operate unsafe equipment. If the customer declines or is unavailable to sign, Ward Heating And Air LLC will document that fact and provide the notice by an available appropriate method. A signature does not certify that the equipment or property is safe.

Reporting unsafe conditions

Ward Heating And Air LLC will make reports required by applicable law or binding utility requirements. Where an unresolved unsafe gas, flue-venting, or carbon monoxide condition presents a safety concern, Ward Heating And Air LLC may notify the serving gas utility, propane supplier, emergency responders, or other appropriate authority, including when a customer refuses to acknowledge the warning or intends to continue operating unsafe equipment. Reporting is based on the hazard and applicable requirements, not used to obtain a liability release. Signing an acknowledgment does not prevent or replace necessary reporting, and refusal to sign does not by itself establish a legal reporting mandate.

For a suspected gas leak, CO poisoning, or other immediate danger, leave the premises and call 911 and the appropriate gas emergency service from a safe location. Do not delay emergency action to obtain a signature. Only information reasonably necessary to identify the location, equipment, and safety concern will be shared. Nothing in this section waives responsibility for negligent work or rights protected by law.

Photography, Video Recording & Optional Publicity Permission

Authorization through the service agreement

When this notice is provided before the customer agrees to hire Ward Heating And Air LLC, accepting the service agreement authorizes Ward Heating And Air LLC to take and use equipment-only still photographs of the authorized work area for service documentation, internal training and quality review, warranty and insurance matters, documenting or responding to legal claims, and the limited marketing and portfolio uses described below, to the extent permitted by law. No separate equipment-photo release is requested for these limited uses. This authorization does not apply retroactively to customers who were not given the notice, override an agreed photography restriction or customer objection, authorize entry into unrelated areas, or waive privacy or other legal rights. It does not authorize identifiable people, sensitive household details, video, audio, or uses outside the stated purposes; those remain subject to the separate permission requirements below.

Body cameras and recording glasses

Ward Heating And Air LLC personnel may use body-worn cameras, recording glasses, smartphones, or similar devices for approved job documentation. Before activating any recording, we will identify the device, explain whether video or audio is intended, and obtain the required permission. Wearing a device does not mean recording is authorized. We will not use these devices for covert recording or continuous recording of unrelated household activity. Recording will be limited to the authorized work area and purpose and paused when entering an unapproved area, when a person without the necessary consent is included, or when permission is withdrawn. Audio will remain disabled unless all participants whose protected conversations may be recorded have given prior consent. We will not use a device if its recording or audio functions cannot be controlled to meet these restrictions. Footage from wearable devices is subject to the same privacy review, storage restrictions, and separate written publicity permission as other recordings. No live streaming or public broadcasting is authorized by this notice.

Equipment and work-site photographs for internal documentation

During authorized service, Ward Heating And Air LLC may take still photographs of HVAC equipment, completed work, and the immediate work site for internal service documentation without requesting separate photo consent, where lawful and provided no identifiable people, private documents, access codes, personal information, or sensitive areas or belongings are included. We will frame photographs to exclude those details. Specific permission is required before intentionally including people or sensitive content. Incidental sensitive content will be removed or obscured before the image is used or shared. Customer objections and restrictions on access or photography will be respected, and alternatives discussed when needed. This notice does not authorize entry into unrelated areas or override privacy rights. Video and wearable-device recording remain subject to the notice and permission requirements below. Public use of equipment-only still photographs is limited to the marketing and portfolio provision below; other internal material is not automatically approved for public use.

Privacy during recording

Recording will focus on equipment and the immediate work area. We will avoid intentionally including people or sensitive or unrelated areas of the home unless specific permission has been granted. We will avoid capturing documents, computer or phone screens, access codes, financial or medical information, family photographs, and other identifying details. Before any approved publication, we will review footage and remove, crop, blur, or mute incidental personal or sensitive content. If it cannot be adequately protected, we will not publish that footage.

Audio and identifiable people

Audio will be disabled unless all parties whose protected conversations may be recorded have given prior consent. Permission from the property owner does not substitute for another person’s consent. Recording must pause or audio must be disabled if a person who has not consented enters the conversation. Intentional recording or publication of an identifiable person requires that person’s separate permission and release. A parent or legal guardian must authorize inclusion of a minor; we will ordinarily keep minors out of footage. Private or sensitive areas require specific permission from the person entitled to authorize access and use.

Equipment photos for marketing and portfolios

Where lawful, Ward Heating And Air LLC may use equipment-only still photographs, including before-and-after photographs of installations, repairs, and completed work, in its portfolio, website, social media, and advertising without a separate photo release. Before publication, we will review and crop or obscure the photos to exclude identifiable people, customer names, service addresses, location metadata, identifying equipment labels, private documents, security details, sensitive belongings, and unrelated areas of the home. We will honor customer objections to promotional use. Photos that cannot meet these restrictions will not be published under this provision. This limited use does not authorize disclosure of private information or imply a customer endorsement.

Other advertising and public use

A separate affirmative written release is required under this policy for public use of video or photographs outside the limited equipment-only provision above, including images intentionally identifying a person, customer, or property. The release must identify the approved footage or project and permitted uses, which may include Ward Heating And Air LLC’s website, advertising, Facebook, YouTube, and other specifically authorized social-media or video-hosting services. Refusing publicity permission does not affect service, pricing, warranty rights, or membership eligibility. Silence or hiring Ward Heating And Air LLC does not provide the separate consent required for those other uses.

Scope of permission and release

For specifically approved material, the optional release permits Ward Heating And Air LLC to copy, edit for length and privacy, display, and publish the material for the authorized purposes without compensation unless separately agreed in writing. Ward Heating And Air LLC will not materially misrepresent the project, imply an endorsement that was not given, or disclose identifying information beyond the permission granted. This permission is a limited authorization to use approved material, not a waiver of claims for negligence, unlawful recording, misuse, or other rights protected by law.

Storage, sharing, and retention

Internal material will be restricted to personnel and service providers with a legitimate business need, with reasonable safeguards. Relevant material may be shared when necessary with manufacturers, insurers, legal advisers, or authorities for service, warranty, claims, or legal purposes. Internal material will be retained only as reasonably necessary for those purposes or legal obligations. This notice does not authorize the sale of customer recordings.

Withdrawal and public-platform limitations

Customers may withdraw permission for future recording or future promotional use by calling or texting 412-629-3391 or emailing jacob@wardheatingandac.com. After receiving withdrawal, Ward Heating And Air LLC will stop new promotional use and take reasonable steps to remove the material from online locations it controls. Ward Heating And Air LLC cannot guarantee removal of third-party copies, cached content, or already distributed printed materials. Necessary internal service records may be retained as permitted by law. Withdrawal does not waive any privacy or other legal rights.

Warranty Terms

a. Scope: Ward Heating And Air LLC warrants labor and services to be free from defects for 365 days from completion, unless otherwise agreed in writing. b. Equipment: Equipment and parts are covered by manufacturer warranties. Ward Heating And Air LLC covers labor for repairs under these Terms. c. Exclusions: Warranty does not cover damages from improper maintenance, misuse, unauthorized modifications, or acts of nature. d. Annual Servicing: Customers must have equipment serviced annually by Ward Heating And Air LLC to maintain warranty validity. e. Notification: Customers must promptly notify Ward Heating And Air LLC of defects. f. Remedies: Ward Heating And Air LLC will cover labor costs for repairs or replacements at its discretion. g. Limitation: Liability is limited to labor costs, excluding incidental or consequential damages. h. Voiding: Unauthorized repairs void the warranty. i. Transferability: Warranty is non-transferable and applies only to the original Customer. j. Warranty Claim Process: Customers must notify Ward Heating And Air LLC of warranty claims in writing, including a description of the defect, within thirty (30) days of discovery. Notification should be sent to Ward Heating And Air LLC’s contact information provided in the contract. k. Dispute Resolution: Warranty disputes follow the Dispute Resolution section; arbitration requires a valid separately signed agreement.

Referral Program

a. Eligibility: Open to U.S. residents aged 18+. Referees must be new customers. b. Process: Referrers provide referee details at booking. Rewards are issued after service completion. c. Rewards: Rewards (e.g., discounts, gift cards) are non-transferable and non-cash. d. Administration: Ward Heating And Air LLC may modify or terminate the program without notice and disqualify fraudulent participants. e. Liability: Ward Heating And Air LLC is not liable for lost or incomplete referrals or technical issues. f. Governing Law: Governed by Pennsylvania law. g. Contact: Reach Ward Heating And Air LLC at (412) 629-3391.

Customer Feedback and Complaints

Ward Heating And Air LLC values customer feedback. Customers may submit feedback or complaints by contacting us at jacob@wardheatingandac.com or (412) 629-3391. We will respond within five (5) business days and work to resolve concerns promptly and fairly.

False factual statements and review concerns

Ward Heating And Air LLC respects the right to share honest experiences, opinions, ratings, and criticism, including negative reviews, online content, and complaints to regulators or other authorities. Customers do not have to contact Ward Heating And Air LLC before posting a review. These Terms do not require removal of protected content or impose fees or penalties for it.

If Ward Heating And Air LLC has a documented, good-faith basis to believe that a review, statement, or other published content contains a materially false factual claim about Ward Heating And Air LLC, Ward Heating And Air LLC may send the author or hosting platform a written request identifying the specific statement, explaining the factual concern, and requesting correction or removal of the false material. Any request will be limited to the disputed factual material and considered under applicable law and platform policies. A request alone does not establish that a statement is false or create a contractual obligation to remove it.

This process does not apply merely because a rating is low, an opinion is unfavorable, or criticism is perceived as frivolous, retaliatory, or malicious. Those labels alone do not establish that a factual statement is false. Ward Heating And Air LLC will not use groundless legal threats or intimidation to suppress honest reviews. Ward Heating And Air LLC reserves the right to pursue remedies available under applicable law for unlawful false statements of fact, including monetary damages for losses caused by those statements, to the extent proven and legally recoverable. Any claim remains subject to applicable legal standards, defenses, and protections for speech and public participation. This provision does not apply to protected opinions, ratings, honest reviews, or lawful complaints and creates no automatic damages, attorney-fee award, or waiver of consumer rights.

Data Privacy and Security

Ward Heating And Air LLC collects customer information necessary for providing services, processing payments, and complying with legal obligations. We implement reasonable safeguards to protect your data and do not share it with third parties except as required for service delivery (e.g., financing providers) or as permitted by law. Customers may request access to or deletion of their data by contacting us at jacob@wardheatingandac.com. In the event of a data breach, we will notify affected customers as required by Pennsylvania law.

Dispute Resolution

Customers may contact Ward Heating And Air LLC to discuss a dispute. Informal discussions or voluntary mediation do not restrict statutory rights or require a customer to miss a filing deadline. Binding arbitration applies only if both parties execute a separate arbitration agreement satisfying applicable legal requirements. Acceptance of these general Terms alone does not create an arbitration agreement. Without a valid separate agreement, the parties retain their available court remedies.

General Provisions

a. Insurance: Ward Heating And Air LLC maintains general liability insurance with coverage of at least $50,000 per occurrence, as required by 73 P.S. § 517.4. Customers are encouraged to maintain property and equipment insurance. b. Modification: Ward Heating And Air LLC may update these website Terms without prior notice, except where notice or consent is required by applicable law or an existing agreement. Updates apply prospectively and do not retroactively change an accepted service contract or membership agreement. The Last Modified date identifies the current version. c. Governing Law: These Terms are governed by Pennsylvania law, including HICPA and the Mechanics’ Lien Law. d. Release of Liability: Customers release Ward Heating And Air LLC from liability for damages, losses, or injuries from pre-existing conditions, improper maintenance, acts of God, utility issues, or misuse, except in cases of gross negligence or willful misconduct. e. Indemnification: Customers indemnify Ward Heating And Air LLC against liabilities from Customer’s breach or negligence. f. HICPA Compliance: All home improvement contracts will include required disclosures, including Ward Heating And Air LLC’s HICPA registration number (#PA184619), contract amount, and three-day rescission rights, per 73 P.S. § 517.7. g. Severability: If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or arbitrator, the remaining provisions shall remain in full force and effect, and the invalid provision shall be modified to the minimum extent necessary to make it enforceable. h. Force Majeure: Ward Heating And Air LLC shall not be liable for delays or failure to perform due to causes beyond its reasonable control, including but not limited to acts of God, natural disasters, labor disputes, or government regulations. Ward Heating And Air LLC will notify Customer of such delays and make reasonable efforts to resume performance promptly.

Ward Comfort Care Membership

These membership-specific terms govern new enrollments in Ward Comfort Care Membership. They replace the general maintenance cancellation, payment, and renewal provisions for this plan. They do not retroactively change an existing signed agreement.

Coverage and included maintenance

Coverage applies to one residential furnace and one central air-conditioning system identified in your agreement at the specified service address. Each membership year includes one furnace visit at the beginning of or during heating season and one AC visit at the beginning of or during cooling season. All enrolled heating equipment is maintained during one winter visit, and all enrolled cooling equipment during one summer visit: two scheduled maintenance trips per membership year, regardless of the number of enrolled systems. Labor for those maintenance visits is included. Boilers, oil equipment, and steam systems are excluded from this plan.

Maintenance scope and additional work

Maintenance includes the inspections, operational checks, and basic cleaning listed in the applicable maintenance checklist. Repairs, repair labor, replacement parts, refrigerant, filters, deep cleaning, and additional equipment are not included unless expressly stated. Additional work and charges require your approval before work begins. If equipment is inoperable on arrival, diagnosis and repairs are separate services; uncompleted maintenance may be scheduled after repairs during the active term.

Additional systems — $15 per month each

Additional eligible furnace-and-central-AC systems at the same enrolled service address may be added for $15 per month per additional system ($180 over 12 months). Maintenance for each additional system is completed during the same winter and summer visits as the base system. Additional systems do not include separate maintenance trips. The same benefits, exclusions, and 12-month commitment apply. Each system must be identified in the agreement. Additional-system charges are separate from the base membership price.

10% discount on eligible repair parts

The discount applies only to eligible repair parts for enrolled equipment. Refrigerant is not included in any membership discount and is charged separately at regular rates. Repair labor is billed at regular rates. Diagnostic charges, emergency dispatch fees, supply-house opening charges, maintenance, and equipment installations or replacements are excluded from the discount. Discounts cannot be combined with other promotions.

Annual commitment and benefits

The membership requires a 12-month commitment: $220 paid annually or twelve monthly payments of $20 ($240 total). Monthly billing is an installment arrangement for the annual agreement, not a month-to-month membership. Benefits begin after enrollment and receipt of the first payment, while the account remains current. The start date and billing schedule will be recorded in the enrollment agreement.

Renewal, nonrenewal, and refunds

Membership automatically renews for another 12-month term unless you request nonrenewal before the renewal date. Call or text 412-629-3391 to request nonrenewal. Nonrenewal stops the next term but does not eliminate remaining payments for the current term. Annual payments are nonrefundable except where required by law. Applicable cancellation and refund rights remain unaffected.

Original purchaser, ownership, and nontransferability

Benefits apply only to the original purchaser, the equipment listed in the agreement, and the specified address while that purchaser owns the property. Membership cannot transfer to another person, property, or equipment. Benefits end when property ownership transfers. Remaining payment obligations continue except where required by law. Membership will not renew after Ward Heating And Air LLC is notified of the ownership change.

Payment issues and suspension of benefits

If your payment card is canceled, a payment is declined, or a payment is reversed through a chargeback, membership services and benefits will be suspended until the outstanding balance currently due is paid and a valid payment arrangement is established. Scheduled membership visits will not be performed during suspension. Suspension does not cancel the agreement or eliminate amounts otherwise owed. This provision does not limit your right to dispute a charge or exercise rights provided by applicable law. Currently due means unpaid amounts already due, including reversed payments; it does not accelerate future installments.

Preferred scheduling and emergencies

Preferred scheduling is subject to availability and urgent service needs. It does not guarantee same-day service, emergency availability, or completion of repairs during the first visit. Applicable emergency charges remain separate from membership fees.

Outside contractors

Membership benefits apply only to services performed by Ward Heating And Air LLC. The plan does not reimburse outside-contractor charges, including emergency services or services obtained when Ward Heating And Air LLC is unavailable. Rights required by applicable law remain unaffected.

Preventive care and warranties

Membership does not guarantee against breakdowns, detection of every defect, a particular equipment lifespan, or specific energy savings. It is not repair insurance or an extended equipment warranty. Manufacturer warranty requirements remain separate.

Financing Options

a. Availability: Ward Heating And Air LLC may offer financing options through third-party financial institutions for eligible Customers to cover the cost of HVAC services or equipment, subject to approval by the third-party provider. b. Application Process: Customers interested in financing must complete an application with the third-party provider, facilitated by Ward Heating And Air LLC. Approval, terms, and conditions of financing are determined solely by the third-party provider, and Ward Heating And Air LLC does not guarantee approval. c. Customer Responsibility: Customers are responsible for reviewing and agreeing to the terms of the financing agreement, including interest rates, repayment schedules, and any fees, directly with the third-party provider. Customers must make all payments to the third-party provider as agreed in the financing contract. d. Ward Heating And Air LLC’s Role: Ward Heating And Air LLC acts only as a facilitator of financing options and is not a party to the financing agreement. Ward Heating And Air LLC is not liable for any disputes, defaults, or issues arising from the financing agreement between Customer and the third-party provider. e. Payment for Services: If financing is approved, Ward Heating And Air LLC will receive payment directly from the third-party provider for services rendered, and Customer’s payment obligations will be to the third-party provider as per the financing agreement. f. Compliance: All financing options offered will comply with Pennsylvania law, including HICPA and applicable consumer credit regulations. Ward Heating And Air LLC will provide clear disclosures regarding financing options in the written contract, as required by 73 P.S. § 517.7.

Right to Cancel

Where the Pennsylvania Home Improvement Consumer Protection Act applies, the customer may rescind the contract without penalty within three business days of signing, subject to applicable statutory exceptions. Ward Heating And Air LLC will honor legally effective notice, including oral notice where permitted by law, and will not require written notice as a condition of honoring a valid oral cancellation.

Contact Ward Heating And Air LLC at 412-629-3391, by email at jacob@wardheatingandac.com, or at 3594 Old Butler Rd, New Castle, PA 16101. Refunds required by law will be provided within the applicable legal deadline, without restocking, storage, or other deductions prohibited by law. Nothing in these Terms waives a cancellation, refund, or payment-dispute right provided by law. The applicable contract must include any legally required cancellation notice; this summary does not replace that notice.

Client Acknowledgment

By engaging Ward Heating And Air LLC’s services, Customer acknowledges that they have read, understood, and agreed to these Terms and Conditions, including all warranties, limitations of liability, maintenance contract terms, financing options, and HICPA rights.