Privacy Policy

WARD HEATING & AIR LLC · Last updated: October 11, 2026

This policy explains how we handle information collected through our website, service requests, and customer communications.

Information we collect

When you contact WARD HEATING & AIR LLC, request an estimate, book a visit, or use our services, we collect the information you provide. This may include your name, phone number, email address, service address, equipment details, service history, and the content of your messages. Please do not send card numbers or other sensitive financial information by text.

Our website hosting and embedded service providers may also process technical information, such as your IP address, browser information, and website activity, to deliver and protect their services.

How we use information

We use customer information for internal business operations: responding to inquiries, preparing estimates, scheduling and confirming visits, providing HVAC services, maintaining service records, and handling billing and customer support. With your separate permission, we may also send occasional texts offering our services.

Text messaging

If you send us a text, you consent to receive replies from WARD HEATING & AIR LLC about that request. With your permission, service texts may also include scheduling, appointment reminders, arrival updates, and follow-up about your work. Simply clicking a Text link does not enroll you in a messaging program.

Marketing texts are optional and require a separate affirmative opt-in. Providing a phone number, requesting service, or agreeing to this Privacy Policy does not by itself authorize marketing texts. Where required, we obtain express written consent before sending automated marketing messages. Marketing consent is not a condition of purchasing goods or services.

Message frequency varies. Message and data rates may apply. Reply STOP to the number sending the messages to opt out, or contact us using the details below. Reply HELP for assistance, or call 412-629-3391. We honor other clear requests to stop messages as well. A non-promotional confirmation of your opt-out may be sent. You can continue arranging service by phone after opting out of texts.

Mobile numbers, text-message content, and messaging opt-in records are used for our customer communications and related internal operations. We do not sell or share this information with third parties for their own marketing or promotional purposes. Service providers may process it on our behalf to deliver messages and support our operations.

Service providers and other disclosures

We use providers to support website hosting, scheduling, customer communications, payments, and financing. Services and payment or financing options you may use in connection with your visit or project include Housecall Pro, Google reviews, PayPal, and Wisetack financing. Information you submit directly to a provider is also subject to that provider’s privacy terms. Only provide information needed for your request.

We may disclose information as required by law or as reasonably necessary to respond to legal requests, prevent fraud, protect safety, or establish or defend legal claims.

Cookies and outside services

Website features and outside services may use cookies or similar technologies. Your browser settings can limit cookies, although some features may not work as expected. Following an outside link or using an embedded service may allow that provider to receive technical information about your visit.

Retention and security

We retain information as needed to provide services, maintain business and financial records, meet legal obligations, and resolve disputes. Opt-out records may be retained so we can respect your communication preferences. We use reasonable safeguards to protect customer information, but no electronic storage or transmission method can be guaranteed completely secure.

Your choices and requests

Contact us to ask about your information, request a correction or deletion, or change your communication preferences. We may need to verify your identity before acting on a request. Some information must be retained for service records, legal obligations, or other permitted business needs. We respond to requests as required by applicable law.

Contact and policy updates

For privacy questions or requests, contact WARD HEATING & AIR LLC at 412-629-3391 or jacob@wardheatingandac.com. Mailing address: 3594 Old Butler Rd, New Castle, PA 16101.

We may update this policy as our practices or legal requirements change. The latest version and its updated date will appear on this page. Material changes will be communicated as required by law.