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Heating & Cooling Questions, Answered
Practical answers about service, replacements, and scheduling with Ward Heating & Air in New Castle, PA.
Service & emergencies
Is Ward Heating & Air licensed and insured?
Yes. Ward Heating & Air LLC is licensed and insured. Pennsylvania registration: PA# 184619.
Can I text you about service?
Yes. Text 412-629-3391 for routine service or installation questions. Share your name, town, service address, equipment and fuel type if known, where the equipment is located in your home, and what you are noticing. For emergency service, call directly.
Do you service oil or steam heating equipment?
No. Ward Heating & Air does not service oil-fired equipment or steam heating systems. Our residential equipment coverage includes natural gas, propane, and electric systems.
Do you offer 24/7 emergency HVAC service?
Yes. Call 412-629-3391 directly for emergency heating or cooling help, 24 hours a day, 7 days a week. Explain what is happening and give your service address so we can discuss availability.
Which heating and cooling systems do you work on?
We service most residential natural-gas, propane, and electric equipment, including furnaces, air conditioners, heat pumps, and supported hot-water boilers. We do not service oil-fired equipment or steam heating systems. Tell us what equipment you have when you call. Explore HVAC services.
Where do you provide service?
We serve New Castle, Butler, Beaver, Mercer, Grove City, Slippery Rock, Ellwood City, New Wilmington, Wampum, Shenango Township in Lawrence County, and Neshannock Township. Call with your full address to confirm coverage. View individual community pages.
What should I tell you when I call?
Share your name, town, full service address, equipment type and fuel type if known, and where the equipment is located in your home—for example, the basement, attic, or utility room. Describe what you are noticing, whether the problem is urgent, and when it started. You do not need to diagnose the fault yourself.
Repairs & replacements
How do I know whether to repair or replace my system?
Start with an inspection and a clear explanation. Equipment condition, the proposed repair, and your comfort goals help frame the choices. We discuss repairs and replacements without assuming every problem needs new equipment.
Which equipment brands do you offer?
We offer Goodman, Heil, Concord, and Bosch. Brand and model recommendations depend on your home and the project. Learn about replacement options.
Do you offer financing?
Yes. Ask us about Wisetack financing through Housecall Pro. Financing is subject to approval and provider terms. Review the offered terms before deciding; no specific rate or approval is guaranteed.
Can I ask about a heat pump or smart thermostat?
Yes. Tell us about your current system and what you want to change. Equipment and control compatibility should be part of the conversation before selecting a product.
Booking & customer information
How can I book an appointment?
Call 412-629-3391, or use Book Online. Use Book Online to request a routine appointment. For emergencies, call directly.
How do existing customers access the customer portal?
Use the Customer Portal link in the footer to open Housecall Pro in a new tab. Sign in through Housecall Pro to access your customer account.
Can I visit your office?
We’re based in New Castle and provide service at your home. Please call to arrange a visit.
How much HVAC experience does Jacob have?
Jacob Ward has worked in HVAC for 20 years. He founded Ward Heating & Air to serve local homeowners.
Estimates & maintenance
Do you offer free estimates and second opinions?
Yes. We offer free estimates for new equipment installation and free second opinions on condemned equipment. Call to discuss your situation.
What does it mean if my equipment is red-tagged or condemned?
A red tag or condemnation notice indicates that a safety concern has been identified with the equipment. Follow the instructions on the notice and do not restart equipment that has been shut down for safety.
Ward Heating & Air offers free second opinions on condemned equipment within our service coverage. We can assess the reported concern and explain your options. A second opinion does not guarantee that the equipment can safely return to service.
Is a maintenance membership available?
Our maintenance plan is being developed. Current maintenance service includes operation verification, a safety check, mechanical and electrical checks, and a multi-point inspection.
Have another question?
Call Ward Heating & Air to discuss your home and heating or cooling system.
CALL 412-629-3391TEXT 412-629-3391 for routine service or installation questions. For emergency service, call directly.
Residential equipment we service
We service most residential heating and cooling equipment, including systems powered by natural gas, propane, and electricity. The brands we service are not limited to the brands we offer for new installations. Call with your equipment brand and model to confirm service availability.
We do not service oil-fired equipment or steam heating systems. We do not install customer-provided parts or equipment.
Service calls and emergency dispatch fees
The service and diagnostic charge covers dispatching a technician to your home, diagnosing the issue, and explaining your options. Repairs and parts are quoted separately. All proposed work and charges require your approval before proceeding.
Emergency dispatch fees apply to weekend, holiday, and after-hours visits. Payment of the emergency dispatch fee may be requested before dispatch. An emergency visit does not guarantee that every issue can be resolved during that visit. Parts availability or additional work may require a return visit. Repairs, parts, maintenance, and any additional charge to open a supply house outside its normal hours are separate and require your approval before proceeding.
Free estimates apply to new equipment installation. We also offer free second opinions on condemned equipment.
Installation warranties and equipment registration
Manufacturer parts warranty
Manufacturer parts warranties vary by equipment and may require registration for full available coverage. Equipment registration is the customer’s responsibility. Unless otherwise stated, Ward Heating & Air LLC submits registration as a courtesy.
Customers remain responsible for confirming that registration was completed accurately and within the manufacturer’s deadline and for resolving registration issues. Contact us promptly if confirmation is missing or incorrect. Registrations are submitted in the original purchasing customer’s name. Coverage and transferability depend on the manufacturer’s terms.
Installation labor warranty
Ward Heating & Air LLC provides a one-year labor warranty on installations.
Optional extended labor coverage
Extended labor coverage of up to 10 years may be available at an additional cost through participating manufacturers or JB Warranties, depending on the equipment, selected coverage, and availability. Applicable terms are explained before purchase.
Clean & Check pricing
Regular price: $119 per system.
Offer covers one operating furnace or one operating air-conditioning system within a 30-minute drive of our New Castle location. Service-area eligibility confirmed when scheduling. Boilers and third-party home warranty customers are excluded. Repairs, additional cleaning, and diagnostic service calls are not included.
If equipment is inoperable upon arrival, the visit transitions to a diagnostic service call. The diagnostic fee applies instead of the $89 Clean & Check charge. Repairs and maintenance are quoted separately and require approval.
See the furnace and AC checklists and additional cleaning details.
Payment options
Which payment methods do you accept?
We accept cash, checks, credit cards, ACH bank transfers, and PayPal. A 3% credit-card processing fee is disclosed before payment and shown separately on your receipt. Returned checks are subject to the disclosed returned-check policy.