Ward Comfort Care Membership

Coverage applies to one residential furnace and one central air-conditioning system identified in your agreement at the specified service address. Each membership year includes one furnace visit at the beginning of or during heating season and one AC visit at the beginning of or during cooling season. All enrolled heating equipment is maintained during one winter visit, and all enrolled cooling equipment during one summer visit: two scheduled maintenance trips per membership year, regardless of the number of enrolled systems. Labor for those maintenance visits is included. Boilers, oil equipment, and steam systems are excluded from this plan.

Maintenance includes the inspections, operational checks, and basic cleaning listed in the applicable maintenance checklist. Repairs, repair labor, replacement parts, refrigerant, filters, deep cleaning, and additional equipment are not included unless expressly stated. Additional work and charges require your approval before work begins. If equipment is inoperable on arrival, diagnosis and repairs are separate services; uncompleted maintenance may be scheduled after repairs during the active term.

Additional eligible furnace-and-central-AC systems at the same enrolled service address may be added for $15 per month per additional system ($180 over 12 months). Maintenance for each additional system is completed during the same winter and summer visits as the base system. Additional systems do not include separate maintenance trips. The same benefits, exclusions, and 12-month commitment apply. Each system must be identified in the agreement. Additional-system charges are separate from the base membership price.

The discount applies only to eligible repair parts for enrolled equipment. Refrigerant is not included in any membership discount and is charged separately at regular rates. Repair labor is billed at regular rates. Diagnostic charges, emergency dispatch fees, supply-house opening charges, maintenance, and equipment installations or replacements are excluded from the discount. Discounts cannot be combined with other promotions.

The membership requires a 12-month commitment: $220 paid annually or twelve monthly payments of $20 ($240 total). Monthly billing is an installment arrangement for the annual agreement, not a month-to-month membership. Benefits begin after enrollment and receipt of the first payment, while the account remains current. The start date and billing schedule will be recorded in the enrollment agreement.

Membership automatically renews for another 12-month term unless you request nonrenewal before the renewal date. Call or text 412-629-3391 to request nonrenewal. Nonrenewal stops the next term but does not eliminate remaining payments for the current term. Annual payments are nonrefundable except where required by law. Applicable cancellation and refund rights remain unaffected.

Any renewal notice required by applicable law or your agreement will be provided. Where Pennsylvania HICPA applies, renewal notice is mailed 10–20 days before renewal, and you may also choose nonrenewal by first-class mail postmarked at least three business days before renewal to Ward Heating And Air LLC, 3594 Old Butler Rd, New Castle, PA 16101.

Benefits apply only to the original purchaser, the equipment listed in the agreement, and the specified address while that purchaser owns the property. Membership cannot transfer to another person, property, or equipment. Benefits end when property ownership transfers. Remaining payment obligations continue except where required by law. Membership will not renew after Ward is notified of the ownership change.

If your payment card is canceled, a payment is declined, or a payment is reversed through a chargeback, membership services and benefits will be suspended until the outstanding balance currently due is paid and a valid payment arrangement is established. Scheduled membership visits will not be performed during suspension. Suspension does not cancel the agreement or eliminate amounts otherwise owed. This provision does not limit your right to dispute a charge or exercise rights provided by applicable law. Currently due means unpaid amounts already due, including reversed payments; it does not accelerate future installments.

Preferred scheduling is subject to availability and urgent service needs. It does not guarantee same-day service, emergency availability, or completion of repairs during the first visit. Applicable emergency charges remain separate from membership fees.

Membership benefits apply only to services performed by Ward Heating & Air LLC. The plan does not reimburse outside-contractor charges, including emergency services or services obtained when Ward is unavailable. Rights required by applicable law remain unaffected.

Membership does not guarantee against breakdowns, detection of every defect, a particular equipment lifespan, or specific energy savings. It is not repair insurance or an extended equipment warranty. Manufacturer warranty requirements remain separate.